Frequently Asked Questions

What payment methods are available?

We accept all major credit cards including Visa, Mastercard and American Express. We also accept PayPal

When can I expect my order to be shipped?

Production and turnaround time is currently 7 days. This does not include shipping time. For larger/group orders, production time may be longer.

How much is shipping?

Canada Post automatically calculates the shipping rate/cost dependent on your location at checkout. Orders over $100 receive free shipping.

What currency are prices listed in?

All prices are listed in Canadian Dollars (CAD).

How do I wash/care for my item?

To preserve and maintain the quality of your apparel, machine wash in warm or cold water (inside out) with like colours. Hang to dry or tumble dry on low (inside out). There may be a slight amount of shrinkage. Do not dry clean or use chlorine bleach. To iron, set to medium heat and DO NOT iron on design.

Stickers are waterproof and dishwasher safe.

How can I contact customer service regarding my order?

Please send us an email at altheaartprint@gmail.com for any inquiries, questions or concerns.

Can I make changes to my order? ( for example: size or colour)

Please send us an email as soon as possible at altheaartprint@gmail.com and we will try our best to help you make changes.

Can I cancel my order?

We try to process orders immediately after they are placed, so there is a short window to cancel the order. Please contact us immediately at altheaartprint@gmail.com.

What is your return shipping address?

Please contact us at altheaartprint@gmail.com to receive further instructions.

Where can I get more information if we want to place a group order?

Please visit our custom order page under the shop drop down menu.

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at altheaartprint@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at altheaartprint@gmail.com.

You still need help?

If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.